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Damning report on how medical complaints are handled

Healthwatch Cumbria and Cumbria Health Security committees have published a damning report into how medical complaints are handled in their area.  It has been found that Cumbrian patients were afraid to make complaints and that their complaints were handled “defensively” by health staff.  It was also found that complaint procedures were complex and that there was a general lack of understanding amongst staff of the procedures.  Complaint handling was also found to be lagging behind recommended targets.



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